![]() No change from any other interview, however, they will also be asked some very specific question relating to their ability to manage customer relationships.įor example, how would you answer these questions?ġ: ‘Can you give an example of a time when you experienced good customer service and explain why it was good’Ģ: ‘Tell me about a time when you gave effective customer service.’ģ: ‘Imagine that a customer calls to complain about not receiving documentation connected with their new account. The Job Interview: Interview Questions to ExpectĪ candidate at a job interview for a Customer Service or Call Centre role can be asked a whole array of standard interview questions such as: ‘Tell me about yourself’, ‘What will you bring to the role?’, ‘Where do you see yourself in 5 years time?’. Even though this individual never sees the customer, they are still part of the customer service chain. ![]() For example, when processing a credit card application, the front end sale may have been completed in a live environment with a sales agent, after which the application is sent to a processing centre where the details are input into a computer and credit reference checks performed. In others, such as ‘back office’ roles, the employee never has to deal directly with the customer. Many jobs are specifically ‘customer facing’ which refers to the situation where the customer is being interacted with directly, for example in the branch of a bank or over the telephone or internet. While some may find the task of dealing with people stressful, for others there is a sense of achievement in ‘helping’ and making sure that customers get what they want. The task of the Customer Service function is to make this interaction as easy and smooth as possible, generating goodwill and in turn encouraging loyalty and repeat purchases.Ī career in this sector can certainly be rewarding. The activity of Customer Servicing refers to the behaviours and actions an organisation undertakes during its interaction with its customers and can be present at all times, before, during and after a transaction. This can range from the receptionist who meets and greets visitors, right up to a dedicated call centre with 1,000’s of employees. All about Customer Services and Call Centre JobsĪlmost all modern organisations have some form of Customer Service function. This article gives an insight into the industry and highlights some potential questions asked at customer services or call centre interviews and are relevant to posts such as Customer Services Agents or Representatives, Supervisors, and Managers. Some will be directed towards discovering how capable you are and whether you possess the essential skills such as communication and customer handling, while others aim to find out how committed you are and how long you will stay in the role. Having interviewed for a range of Customer Services and Call Centre positions I am very familiar with the different types of interview questions you will come across. ![]()
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |